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Ordering your prescription by email at - prescriptions.amp@nhs.net The practice recognises that many patients that do not have an online access account are concerned about ordering their prescription. We have therefore set up an dedicated email account to receive prescription requests. Requests can be accepted directly from the patient or on behalf of the patient from a relative, friend or carer if appropriate. All requests should include full patient details; Name, Address, Date of birth and all items required (please note we will be unable to respond to requests which detail 'everything'. Items must be named. We will process requests via email within the same 48 hour time frame as long as staffing numbers at the practice allow. We are unable to process requests early and ask that patients do not request for the purposes of stock piling. Please include the name of the pharmacy you would like your prescription sending to and we will arrange for it to be forwarded directly to them.

Welcome to Alderwood Medical Practice

Alderwood Medical Practice opened it's doors to patients for the first time on February 16th 2015.The practice is friendly, modern and well equipped with facilities for the disabled and elderly with easy access for pushchairs and wheelchairs. For patients arriving by car; the entrance to patient parking can be found off Wolverhampton Road.

The Alderwood Team consists of a dedicated staff of three GPs, two Advanced Nurse Practitioner, a Practice Nurse, a Healthcare Assistant and administrative and reception staff.

The Practice aims to provide all patients with high quality, effective health care in a safe and caring environment.

Important Information - Corona Virus - Covid 19

Contacting the Practice

We would like to advise patients that our current staffing levels are being monitored to ensure both a continuation of our services and to ensure the safety of patients and practice staff during the pandemic.

We are therefore continuing with the changes to the manner in which incoming calls are dealt with. The practice phone lines are answered between: 8am and 10am. 12midday and 2pm. 4pm until 6:30pm.

These timings allow for the clinical staff to call patients back during the times that the telephone lines are not receiving incoming calls.

Any patient needing medical advice will be offered a call back by the appropriate clinician.

Only after speaking to or if instructed by a GP or Nurse will a patient be offered an appointment to attend the practice.

Appointments

The practice is only open for patients who have been advised to attend following a telephone call to or from the practice.

Our automatic doors will remain closed.

Anyone attending the practice without an appointment will be sent away.

Patients arriving for an appointment will be asked to:

    • Arrive no earlier than their given appointment time.
    • Attend on their own, unless under 16, frail or elderly.
    • Use the hand gel offered.
    • Not wear gloves.
    • Wear a face covering. This can be a scarf or a home-made covering.
    • Have their temperature taken on arrival.

Ordering/Collecting Prescription, Notes etc.

The main practice entrance is only being used for patients who have been advised to attend following a telephone call to or from the practice.

Patients wishing to order/collect prescriptions, notes etc. are therefore asked to arrive at the side, staff entrance off the practice parking area.

We are asking patients, wherever possible:

  • To order prescriptions via patient access or by email to prescriptions.amp@nhs.net
  • To advise us of a pharmacy that we can send prescriptions to electronically.
  • To allow us to post items out.
  • Where collections are absolutely necessary to do so between 10am – 12 midday or 2pm – 4pm.        

                                                                                      

Understandably some parents have concerns about their children returning to school. The following guidance may be helpful:

Advice for Parents concerned about children returning to school

 

(Site updated 26/05/2020)
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